{"id":16540,"date":"2024-03-04T11:07:29","date_gmt":"2024-03-04T10:07:29","guid":{"rendered":"https:\/\/www.dood.com\/blog\/jami-delivery-hotel-avancher-livraison\/"},"modified":"2026-05-20T23:48:45","modified_gmt":"2026-05-20T21:48:45","slug":"jami-delivery-hotel-avancher-livraison","status":"publish","type":"post","link":"https:\/\/www.dood.com\/en\/blog\/jami-delivery-hotel-avancher-livraison\/","title":{"rendered":"Case Study: Jami Delivery x DOOD x H\u00f4tel Avancher"},"content":{"rendered":"<h2>How Jami Delivery restaurant doubled its revenue with the DOOD delivery service?<\/h2>\n<p>Val d\u2019Is\u00e8re, a prized Alpine treasure, is not only limited to its pristine slopes, but also presents unique challenges in the restaurant sector, especially regarding delivery and culinary diversity. Discover the story of Frederic Monneret, manager of the Avancher and Jami Delivery establishments, to understand how he overcame these challenges and offered a smooth ordering experience to an international clientele. <\/p>\n<h3>Jami Delivery: redefining delivery in Val d\u2019Is\u00e8re<\/h3>\n<p>Fr\u00e9d\u00e9ric Monneret positioned Jami Delivery as the \u201cUber of Val d\u2019Is\u00e8re,\u201d taking on the delivery challenge in a resort lacking platforms such as Deliveroo or Just Eat. Launched in 2021, Jami Delivery offers a fast\u2011casual dining experience on site, for delivery or takeaway. From artisanal pizzas to succulent burgers, and refined world cuisine, Jami Delivery excels in delivering gourmet and crafted dishes.  <\/p>\n<blockquote>\n<p>I use DOOD as part of Jami Delivery. We offer pizzas, burgers and world cuisine for click and collect and takeaway. It is not a dark kitchen, but an authentic place  <\/p>\n<footer><cite>Fr\u00e9d\u00e9ric Monneret, Manager Jami Delivery &#038; H\u00f4tel Avancher<\/cite><\/footer>\n<\/blockquote>\n<h3>H\u00f4tel Avancher: mountain elegance 3\u2011star<\/h3>\n<p>Nestled in the heart of Val d\u2019Is\u00e8re, H\u00f4tel Avancher transcends its 3\u2011star hotel status by offering much more. From spacious apartments with picturesque views to wellness facilities including a rooftop sauna and a jacuzzi, H\u00f4tel Avancher skillfully blends Savoyard charm with modern comfort. <\/p>\n<blockquote>\n<p>We also use DOOD at the hotel for room service, and it works wonderfully<\/p>\n<footer><cite>Fr\u00e9d\u00e9ric Monneret, Manager Jami Delivery &#038; H\u00f4tel Avancher<\/cite><\/footer>\n<\/blockquote>\n<p>The establishment has managed to stand out by diversifying its offering, thus distinguishing itself from the traditional pizza delivery choices in the ski resort. At the heart of this success, the strategic use of DOOD, an online order management platform, has been a major catalyst. This interview with Fr\u00e9d\u00e9ric Monneret will delve into the story of the fruitful collaboration with DOOD and explore the tactics that allowed Jami Delivery to double its revenue  <\/p>\n<h2>Limited market: The delivery challenges in Val d\u2019Is\u00e8re<\/h2>\n<h3>Market situation in Val d\u2019Is\u00e8re before Jami Delivery arrived<\/h3>\n<p>Val d\u2019Is\u00e8re, renowned for its immaculate ski slopes and Alpine charm, faced a major challenge before Jami Delivery arrived: the lack of established delivery services such as Just Eat or Deliveroo. Winter sports enthusiasts were thus limited in terms of dish choices and delivery conveniences, creating a gap that Jami Delivery pledged to fill. <\/p>\n<h3>Specific challenges for Jami Delivery in a ski resort<\/h3>\n<p>Fr\u00e9d\u00e9ric Monneret reveals that delivery in Val d\u2019Is\u00e8re had until then been limited to basic pizzas, with a phone ordering process that further restricted the available options. Customers had to deal with a limited variety of dishes and uncertainty about delivery slots. For Jami Delivery, the challenge lay in the need to revolutionize this landscape by offering an expanded culinary diversity, a simplified ordering experience, and reliable delivery slots.  <\/p>\n<blockquote>\n<p>We are in Val d\u2019Is\u00e8re. We don\u2019t have delivery services like Deliveroo that are present in Val d\u2019Is\u00e8re. Well, until now, there was only pizza being delivered. I thought there was an opportunity to make sure there was pizza, burgers and world cuisine. To order pizzas, you had to call systematically. I wanted to stick to the Deliveroo model, but a pure one, i.e., online payment and delivery.     <\/p>\n<footer><cite>Fr\u00e9d\u00e9ric Monneret, Manager Jami Delivery &#038; H\u00f4tel Avancher<\/cite><\/footer>\n<\/blockquote>\n<h3>The lack of delivery service as an opportunity for Jami Delivery<\/h3>\n<p>The absence of delivery giants such as Deliveroo in Val d\u2019Is\u00e8re was seen by Jami Delivery as an opportunity to seize. Fr\u00e9d\u00e9ric Monneret identified an untapped niche and decided to meet the growing customer demand by offering a quality service, with an online payment and delivery model, similar to the major delivery platforms. This strategic decision allowed Jami Delivery to position itself as an innovative alternative, filling the gap left by the absence of these popular services in the area.  <\/p>\n<h3>Nonexistent address in the heart of the ski area<\/h3>\n<p>Another major challenge Jami Delivery had to face was the complexity of defining addresses at the time of ordering in Val d\u2019Is\u00e8re, especially in the context of a ski area. Recently introduced street names that are little known to the public made this task difficult. The need to provide precise directions was a crucial issue that Jami Delivery addressed to optimize its delivery service.  <\/p>\n<h2>These challenges, an opportunity for Jami Delivery<\/h2>\n<h3>Strategic use of DOOD to diversify the restaurant offering<\/h3>\n<p>Jami Delivery&#8217;s success story largely rests on the smart use of DOOD, the digital and multi\u2011channel platform. Fr\u00e9d\u00e9ric Monneret, entrepreneur at the helm of Jami Delivery, identified a double opportunity: filling the gap left by the absence of delivery services in Val d\u2019Is\u00e8re, while offering a culinary diversity ranging from pizzas to burgers and world cuisine. The geographic proximity with DOOD, based in Lyon, fostered a fruitful collaboration. The platform, with its user\u2011friendly interface, enabled Jami Delivery to offer a complete restaurant service, including delivery, the <a href=\"https:\/\/www.dood.com\/solution-click-and-collect-commercants-restaurants\/\" target=\"_blank\" rel=\"noopener\">click and collect<\/a>, and the possibility to dine on site.   <\/p>\n<p><a href=\"https:\/\/www.dood.com\/demande-de-demo\/\"><br \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dood.com\/wp-content\/uploads\/2024\/02\/Mockup_Webapp_Jami-Delivery-151x300.png\" sizes=\"auto, (max-width: 151px) 100vw, 151px\" srcset=\"https:\/\/www.dood.com\/wp-content\/uploads\/2024\/02\/Mockup_Webapp_Jami-Delivery-151x300.png 151w, https:\/\/www.dood.com\/wp-content\/uploads\/2024\/02\/Mockup_Webapp_Jami-Delivery-516x1024.png 516w, https:\/\/www.dood.com\/wp-content\/uploads\/2024\/02\/Mockup_Webapp_Jami-Delivery-768x1525.png 768w, https:\/\/www.dood.com\/wp-content\/uploads\/2024\/02\/Mockup_Webapp_Jami-Delivery-774x1536.png 774w, https:\/\/www.dood.com\/wp-content\/uploads\/2024\/02\/Mockup_Webapp_Jami-Delivery-1031x2048.png 1031w\" alt=\"\" width=\"151\" height=\"300\"> <\/a><\/p>\n<h3>Online payment and delivery: key success factors<\/h3>\n<p>One of the major challenges lay in online payment and doorstep delivery, adapted to the Uber and Deliveroo model. Jami Delivery seized this opportunity by integrating these key elements into its business model. Online payment offers a smooth experience for customers, eliminating the need to handle cash. Moreover, doorstep delivery was adopted to ensure practicality and speed of service.   <\/p>\n<blockquote>\n<p>It\u2019s a great solution that meets our company\u2019s need, which does not have delivery services like Deliveroo or Just Eat<\/p>\n<footer><cite>Fr\u00e9d\u00e9ric Monneret, Manager Jami Delivery &#038; H\u00f4tel Avancher<\/cite><\/footer>\n<\/blockquote>\n<h3>Efficient management of delivery slots and click and collect<\/h3>\n<p>The inaugural season revealed challenges in managing delivery slots and click and collect. Fr\u00e9d\u00e9ric Monneret notes that DOOD was able to respond quickly to his requests, notably adjusting the time slots for delivery orders and click and collect.  <\/p>\n<h3>Geolocated solution<\/h3>\n<p>Thus, geolocation on the Jami Delivery site solved the problem of complex addresses in Val d\u2019Is\u00e8re, leading to continuous optimization of the ordering and delivery process.<\/p>\n<blockquote>\n<p>We have a big problem in Val d\u2019Is\u00e8re, it\u2019s address management. They are little known or unknown. So we implemented geolocation.  <\/p>\n<footer><cite>Fr\u00e9d\u00e9ric Monneret, Manager Jami Delivery &#038; H\u00f4tel Avancher<\/cite><\/footer>\n<\/blockquote>\n<h2>Results and Impacts<\/h2>\n<h3>The compelling results of the DOOD solution<\/h3>\n<p>The strategic integration of DOOD has profoundly impacted Jami Delivery\u2019s financial performance. By optimizing order taking, the company significantly boosted its revenue, doubling it in one season. The numbers reveal that delivery accounts for a significant percentage of total sales, while click and collect contributes notably to overall sales.  <\/p>\n<blockquote>\n<p>We generate today a very good daily revenue, mainly thanks to DOOD. There is not even any debate about it. It is an indispensable tool that has greatly optimized our deliveries.  <\/p>\n<footer><cite>Fr\u00e9d\u00e9ric Monneret, Manager Jami Delivery &#038; H\u00f4tel Avancher<\/cite><\/footer>\n<\/blockquote>\n<h3>Impact on customer satisfaction<\/h3>\n<p>Positive feedback flows from end customers, demonstrating the operational efficiency and satisfaction generated by using DOOD. Customers praise the speed, simplicity and fluidity of the user interface. Immediate online payment has also been a key factor, optimizing deliveries in an unprecedented way and providing a seamless experience for user  <\/p>\n<blockquote>\n<p>The simplicity and fluidity of the user interface play a major role. DOOD works great in the front office on the phone, without any issues. <\/p>\n<footer><cite>Fr\u00e9d\u00e9ric Monneret, Manager Jami Delivery &#038; H\u00f4tel Avancher<\/cite><\/footer>\n<\/blockquote>\n<h3>Impact on operational efficiency<\/h3>\n<p>Time savings is a crucial dimension of the operational efficiency optimized by DOOD. Coordination of three chefs and order\u2011taking management are now simplified, freeing valuable time. Testimonies from kitchen teams highlight the \u201ccrazy\u201d amount of time saved thanks to DOOD.  <\/p>\n<blockquote>\n<p>The time we save is completely crazy, and immediate online payment allows us to optimize our deliveries in a way we couldn\u2019t before.<\/p>\n<footer><cite>Fr\u00e9d\u00e9ric Monneret, Manager Jami Delivery &#038; H\u00f4tel Avancher<\/cite><\/footer>\n<\/blockquote>\n<h3 style=\"white-space-collapse: collapse;\">Towards a constantly evolving collaboration<\/h3>\n<p>The fruitful collaboration between Jami Delivery and DOOD continues with a commitment to constant improvement. New features have been integrated over the past two seasons, such as automatic product push at cart validation, differentiated management of order slots between click and collect and delivery, as well as the creation of promo codes usable across various channels. This constant evolution translates into a positive experience for the manager, kitchen teams and end customers.  <\/p>\n<h3>Towards an additional integration with a loyalty solution<\/h3>\n<p>Key figures between the 2022\u20112023 season and the 2023\u20112024 season demonstrate the undeniable success of this collaboration. Revenue increased by 86%, orders rose by 90%, and the number of new customers grew by 24%. Moreover, the average delivery basket is 8.5% higher than that of click and collect. These compelling results pave the way for an additional integration with Hey Pongo, thus showcasing Jami Delivery\u2019s ambitious vision in the Val d\u2019Is\u00e8re restaurant sector, always aiming to optimize the customer experience.   <\/p>\n<h2>DOOD: Solution also for hotels<\/h2>\n<h3>Extending the use of DOOD to the hotel<\/h3>\n<p>The positive impact of DOOD is not limited to Jami Delivery, but also extends to the Avancher hotel. Fr\u00e9d\u00e9ric Monneret, aware of the benefits offered by this platform, has extended its use to the hotel, thereby providing an enhanced experience to guests staying at this exceptional establishment <\/p>\n<h3>Integration of room service with DOOD<\/h3>\n<p>The<a href=\"https:\/\/www.dood.com\/hospitality\/\"> integration of room service<\/a> with DOOD at the Avancher hotel was a decisive step to improve the services offered to guests. Thanks to this extension, hotel guests can now enjoy the convenience of room service with the simplicity and efficiency that DOOD provides. This synergy between the hotel and the online order management platform reinforces the establishment&#8217;s commitment to service excellence.  <\/p>\n<p>DOOD was essential to doubling the revenue of<a href=\"https:\/\/jami-delivery.com\/\" target=\"_blank\" rel=\"noopener\"> Jami Delivery<\/a>, precisely meeting the needs of Fr\u00e9d\u00e9ric Monneret. The success in the room service of the <a href=\"https:\/\/www.hotel-avancher-valdisere.com\/\" target=\"_blank\" rel=\"noopener\">Avancher hotel<\/a> highlights DOOD&#8217;s versatility within the restaurant and hospitality industry. <\/p>\n<p>Fr\u00e9d\u00e9ric Monneret expresses his satisfaction with the crucial role DOOD has played in optimizing operational efficiency and delivery services. In summary, the positive impact of DOOD on business performance is undeniable. <\/p>\n<p>Next step: The integration of Pongo aims to strengthen customer loyalty and consolidate Jami Delivery&#8217;s position in Val d&#8217;Is\u00e8re.<\/p>\n<h2>Learn more<\/h2>\n<p>If this testimonial has sparked your interest in learning more about our solutions, get in touch via the link in the box.<\/p><\/p>\n\n<section class=\"media\">\n            <a class=\"media__wrapper\" href=\"https:\/\/www.dood.com\/en\/book-a-demo\/\" title=\"Book a demo\" aria-label=\"Book a demo\" target=\"\">            <img decoding=\"async\" width=\"676\" height=\"358\" src=\"https:\/\/www.dood.com\/wp-content\/uploads\/2023\/03\/CTA-Demande-de-demo-768x407-1-1.png\" class=\"media__img\" alt=\"demander une d\u00e9mo pour b\u00e9n\u00e9ficier de nos solutions pour vous accompagner dans l&#039;offre click and collect de votre restaurant\" loading=\"lazy\" srcset=\"https:\/\/www.dood.com\/wp-content\/uploads\/2023\/03\/CTA-Demande-de-demo-768x407-1-1.png 676w, https:\/\/www.dood.com\/wp-content\/uploads\/2023\/03\/CTA-Demande-de-demo-768x407-1-1-300x159.png 300w, https:\/\/www.dood.com\/wp-content\/uploads\/2023\/03\/CTA-Demande-de-demo-768x407-1-1-127x67.png 127w, https:\/\/www.dood.com\/wp-content\/uploads\/2023\/03\/CTA-Demande-de-demo-768x407-1-1-72x38.png 72w\" sizes=\"auto, (max-width: 676px) 100vw, 676px\" \/>        <\/a>                   \n\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Discover how Jami Delivery doubled its revenue in Val d&#8217;Is\u00e8re with DOOD. A success story by DOOD. <\/p>\n","protected":false},"author":1,"featured_media":15224,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[106],"tags":[118],"class_list":["post-16540","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-stories","tag-success-stories"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.dood.com\/en\/wp-json\/wp\/v2\/posts\/16540","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dood.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dood.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dood.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dood.com\/en\/wp-json\/wp\/v2\/comments?post=16540"}],"version-history":[{"count":1,"href":"https:\/\/www.dood.com\/en\/wp-json\/wp\/v2\/posts\/16540\/revisions"}],"predecessor-version":[{"id":16541,"href":"https:\/\/www.dood.com\/en\/wp-json\/wp\/v2\/posts\/16540\/revisions\/16541"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.dood.com\/en\/wp-json\/wp\/v2\/media\/15224"}],"wp:attachment":[{"href":"https:\/\/www.dood.com\/en\/wp-json\/wp\/v2\/media?parent=16540"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dood.com\/en\/wp-json\/wp\/v2\/categories?post=16540"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dood.com\/en\/wp-json\/wp\/v2\/tags?post=16540"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}