{"id":16229,"date":"2025-05-19T17:54:51","date_gmt":"2025-05-19T15:54:51","guid":{"rendered":"https:\/\/www.dood.com\/?page_id=16229"},"modified":"2026-06-23T17:45:19","modified_gmt":"2026-06-23T15:45:19","slug":"faq-commercants","status":"publish","type":"page","link":"https:\/\/www.dood.com\/en\/faq-commercants\/","title":{"rendered":"Page Aide (dashboard)"},"content":{"rendered":"\n<section class=\"hero hero-align-right hero-scheme-white\">\n    <div class=\"hero__col\">\n        <h1>Bonjour, comment pouvons-nous vous aider ? <\/h1>\n        <div><p>Notre \u00e9quipe est \u00e0 votre disposition pour r\u00e9pondre \u00e0 vos questions et vous aider \u00e0 bien utiliser votre plateforme.<\/p>\n<\/div>           \n    <\/div>\n\n    <\/section>\n\n<section class=\"focus focus-align-right focus-scheme-white\">\n    <div class=\"focus__col\">\n        <h2>Base de connaissances<\/h2><p><p>Consultez notre base de connaissances : des articles par th\u00e9matiques, des explications claires, des vid\u00e9os de d\u00e9monstration.<\/p>\n<p>Si vous ne trouvez pas la r\u00e9ponse \u00e0 votre question, contactez-nous par email.<\/p>\n<\/p>            <div class=\"buttons-wrapper\">\n                                 <a class=\"button white\" href=\"https:\/\/dood-99959.zendesk.com\/hc\/fr\" target=\"_blank\" rel=\"noopener\">Consulter la base de connaissance<\/a> \n                 \n                \n                \n            <\/div>\n                   \n    <\/div>\n\n    <\/section>\n\n<section class=\"focus focus-align-right focus-scheme-white\">\n    <div class=\"focus__col\">\n        <h2>Vous n&#039;avez pas trouv\u00e9 la r\u00e9ponse ?<\/h2><p><p><span style=\"font-weight: 400;\">Vous pouvez \u00e9galement nous \u00e9crire via le <\/span><b>chat <\/b><span style=\"font-weight: 400;\">ou via notre <\/span><b>formulaire de contact<\/b><span style=\"font-weight: 400;\">. Notre \u00e9quipe vous r\u00e9pondra dans les plus brefs d\u00e9lais :<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Priorit\u00e9 1 (Bloquant) &#8211; 6H<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Priorit\u00e9 2 (Majeur) &#8211; 24H<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Priorit\u00e9 3 (Standard) &#8211; 72H<\/span><\/p>\n<\/p>            <div class=\"buttons-wrapper\">\n                                 <a class=\"button white\" href=\"https:\/\/dood-99959.zendesk.com\/hc\/fr\/requests\/new\" target=\"_blank\" rel=\"noopener\">Envoyer une demande<\/a> \n                 \n                \n                \n            <\/div>\n                   \n    <\/div>\n\n    <\/section>\n\n<section class=\"focus focus-align-right focus-scheme-white\">\n    <div class=\"focus__col\">\n        <p><p>Nous vous rappelons que nos services sont disponibles du lundi au vendredi, de 9h \u00e0 18h. Soyez s\u00fbrs que nous sommes mobilis\u00e9s pour r\u00e9pondre \u00e0 vos demandes avec rapidit\u00e9 et pr\u00e9cision.<\/p>\n<p>A bient\u00f4t, l&#8217;\u00e9quipe DOOD<\/p>\n<\/p>           \n    <\/div>\n\n    <\/section>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-noheader.php","meta":{"_acf_changed":false,"content-type":"","_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-16229","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.dood.com\/en\/wp-json\/wp\/v2\/pages\/16229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dood.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dood.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dood.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dood.com\/en\/wp-json\/wp\/v2\/comments?post=16229"}],"version-history":[{"count":11,"href":"https:\/\/www.dood.com\/en\/wp-json\/wp\/v2\/pages\/16229\/revisions"}],"predecessor-version":[{"id":16562,"href":"https:\/\/www.dood.com\/en\/wp-json\/wp\/v2\/pages\/16229\/revisions\/16562"}],"wp:attachment":[{"href":"https:\/\/www.dood.com\/en\/wp-json\/wp\/v2\/media?parent=16229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}